| FACE-2-FACE: 13 Oct 21

WITH Craig McLaurin, Business Development Manager – Queensland, Norwegian Cruise Line: Tell us what your favourite part of your job is – Quite seriously, getting out and seeing agents to help them build business.

2. What attracted you to a career in the cruise industry?

The ongoing rise in popularity of cruising during the 25 years I’ve been in the travel industry. What’s not to love!?

3. What is key to success in the cruise industry?

Innovation, passion and understanding that you’re not just representing a brand, you’re working with your travel partners for mutual benefit.

4. How has COVID-19 changed the way you do your job?

Cooperation between NCL and our valued travel partners has never been stronger. At NCL, we have developed a number of great new tools to help agents do business in these challenging times.

5. What is the best thing to say to people who are hesitant to cruise?

“Tell me why?” – If you try to understand their concerns, you can find out exactly why they are hesitant and in many cases alleviate their fears.

6. What was your best fam trip?

Can’t split between two — 1992 Contiki Europe fam, and 2019 NCL Alaskan cruise. Both unforgettable experiences with amazing people.

7. How do you wind down after a busy week?

I play guitar in a tribute band and also perform as a solo artist.

8. The celebrity you would most like to cruise with?

I’ve already cruised with the members of Kiss onboard Norwegian Pearl (pictured below), otherwise I’d say anyone but Kate Winslet or Leonardo DiCaprio.

9. When not at work, how do you spend your time?

This always sounds like a dating profile…enjoying fun times with my family, seeing bands, dining out, keeping fit and planning for my next travel adventure.