| FACE-2-FACE: 21 Oct 21

WITH Jacinta Baker, Business Development Manager WA and Home-Based, NCL – Tell us what your favourite part of your job is: When I speak to an agent who is full of excitement about a new booking or enquiry. There are so many feel-good moments in travel, but after a challenging 18 months it is great to celebrate every little win with our trade partners – it is so important.

2. What attracted you to a career in the cruise industry?

The intelligent, driven and passionate people who work in our industry. I wanted to have the opportunity to learn and grow from so many incredible minds surrounding me.

3. What is key to success in the cruise industry?

Knowing your brand inside-out and ensuring you are matching the right product to the right client.

4. How has COVID-19 changed the way you do your job?

Surprisingly, working from home has allowed me to work more closely with our team and our industry, but also to step back, get creative and innovate. Some of the initiatives that have come to fruition since COVID — like Walk for Wellness — are the projects which we are most proud of.

5. What is the best thing to say to people who are hesitant to cruise?

Don’t knock it til you try it! I think so many people have preconceptions about cruising before giving it a go; but as every travel agent knows, choosing the right cruise line for your client is vital. Cruising is such a stress-free and safe way to travel.