| Scenic warns of “cyber incident”

THE websites of Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours all remain in maintenance mode today while Scenic Group continues to investigate a cyber attack.

The hack is believed to have impacted Scenic’s IT systems for almost a week now.

Chief Operating Officer Rob Voss yesterday confirmed the incident in an e-mail to travel advisors, saying the company’s computer systems had been “ring-fenced” while a risk analysis was being undertaken.

“Once the dedicated incident response team is satisfied that the threat has been mitigated, our priority will be to re-establish the service levels for guests and partners,” he said.

All cruise and tour programs are continuing as scheduled, but the Expressbook platform is currently offline, along with Scenic’s Trip Personaliser platform for clients.

“At this stage there is no need to inform or alert your clients,” Voss said, adding that there is currently no evidence to indicate that any guest, staff data or personal information had been impacted.

Scenic’s upcoming series of information sessions are still going ahead in Mar and Apr, with agents encouraged to bring their clients along.

Travel advisors with pending departures can call 138 128, or email queries through to travelagentsupport@scenic.com.au.