AZAMARA Cruises last week opened a new global Contact Center in Wichita, Kansas, alongside the launch of an updated website and the new Azamara Connect trade portal. The move follows the threefold expansion of Azamara’s shoreside team across the globe, including the appointment of Leanna Gibson, Tegan Firkin and Susan...
AZAMARA Cruises last week opened a new global Contact Center in Wichita, Kansas, alongside the launch of an updated website and the new Azamara Connect trade portal.
The move follows the threefold expansion of Azamara’s shoreside team across the globe, including the appointment of Leanna Gibson, Tegan Firkin and Susan Wallis as new Reservations Agents in the Australian Contact Center team, led by Daragh Robbins.
President, Carol Cabezas, said “Wichita has been home to our knowledgeable and engaging team on the phones, who are dedicated to helping advisors make their clients’ dreams a reality”.
“Opening a dedicated office here is a testament to our commitment to delivering the best service to our guests and advisors.
“I am so proud of how far Azamara has come since we’ve returned to service, and this contact centre indicates that we are continuing to build on that momentum, with more to come.”
The new website and trade portal, based on the Versonix Seaware Touch platform, “will also enhance the overall experience for guests and travel partners,” Azamara said.
