Summer is Coming SUMMER is upon us, so too is our busiest cruise season ever! With a myriad of ships visiting our shores there will be plenty of opportunities to get on board for ship inspections. For front line agents, ensure you make the most of these visits – you’re...
Summer is Coming
SUMMER is upon us, so too is our
busiest cruise season ever!
With a myriad of ships visiting
our shores there will be plenty of
opportunities to get on board for
ship inspections.
For front line agents, ensure
you make the most of these visits
– you’re not just there for the
lunch! Make plenty of notes, ask
questions, take photos – these all
help you to remember key details
to help differentiate the product.
Look at the ship through your
client’s eyes and think about what
questions you will be asked by
them when selling the ship.
Consider promoting the fact
that you’ve been on board a
particular ship to your clients.
Perhaps you can put an inspection
report in a newsletter or post
photos on your work Facebook
page? All this will help establish
you as an expert in your client’s
eyes.
Let us know what you’re doing
– we love to share your photos on
our own Facebook page as well!
Lastly for CLIA Members,
remember that each inspection
is worth 10 CLIA Accreditation
points so make sure you keep
your confirmations.
NEW… CLIA will soon be
launching a self-service system
for membership and accreditation
updates – stay tuned for more!
Contributor: Amanda Rixon
