How/why did you get into the cruise industry?
When I joined Travelmarvel’s sister company APT in 1991, the only cruising
we offered was Alaska. Today, not only do we operate multiple brands,
but we also offer many different cruise styles and destinations. For
Travelmarvel, river cruising is one of our core products and we are proud to
be a leading player in an exciting and vibrant industry.
Where do you see yourself or your company in five years time?
Having just stepped into my new role as National Sales Manager for
Travelmarvel, I have my sights firmly set on growing the brand and
product awareness, both now and into the future. Travelmarvel has
carved out its own niche in the industry, offering a unique combination
of premium product and exceptional value, so I predict that the next five
years will be an exciting period of growth.
What is the key to your success?
During my 30 years experience working in sales, I can honestly say that
no two days are ever the same. That’s what keeps me motivated and
challenged. My motto is to ‘make a new friend every day’ therefore travel
agents and customers find me friendly, approachable and extremely
capable.
How many cruises have you been on in the last five years?
I love river cruising and have been lucky enough to explore the waterways
of Europe from Amsterdam to Budapest and in Asia, the Yangtze River in
China and the Mekong in Vietnam and Cambodia.
How do you spend your days while river cruising?
Participating in the activities and lectures onboard, generally relaxing
with a book, capturing each destination on my prized camera, or taking in
the history, sights, sounds and smells of the many shore excursions. Food
is also an important component and I love being able to taste the local
cuisine and delicacies – both on and off the ship.
What is the next “hot spot” in cruising destinations?
For Travelmarvel, Burma is really popular. We also continue to attract
strong interest in our European river cruises.
What is the most important
issue in the cruising industry
today?
Keeping up with demand for new
and unique cruise destinations
is crucial. At Travelmarvel, we
are in the process of building our
own river ship in Burma, ready
for launch next year, plus we’ve
added river cruising in India in
response to guest feedback.
What do you think is the most
under-rated aspect of cruising?
The comprehensive inclusions
that come with Travelmarvel river cruising are underrated in my opinion,
particularly with the current fluctuations in the AUD. We also guarantee
our pricing, which offers complete peace of mind for the same reason.
What is something you wish more agents knew about cruising?
River cruising is incredibly flexible, you visit new destinations every day
and you dock in the heart of the town or city. There is also a misconception
that people feel they aren’t in the right age bracket for river cruising,
however enjoyment can most definitely be had by mixing with all age
groups.
What makes Australians different to other cruise passengers?
The majority of Australian and New Zealanders like to travel with like-
minded people rather than a huge diversity in nationalities, which is why
our cruises that sell predominantly to these markets are the most popular.
What advice would you give other people who want a job like yours?
We all have to start somewhere, so be prepared to work towards your
dream position. If you wish to end up in sales, start with a wholesaler that
has their own sales division – let them see you shine and the results will
follow.
Susie’s Cruise Favourites
Ship: La Marguerite.
Ship Activity: Spending time in the lounge where I get to know my fellow travellers.
Onboard food/drink: Food – anything that doesn’t involve gluten.
Shore excursion: Anything that involves shopping!
Region or Country: Hungary.
Perk of the job: No two days are the same!
Port: Budapest.
